Customer Services Manager & Website Administrator
- Recruiter
- ETB TECHNOLOGIES LIMITED
- Location
- Dalbeattie, Dumfries and Galloway
- Salary
- Competitive
- Posted
- 14 Nov 2019
- Closes
- 28 Nov 2019
- Sectors
- Customer Service & Call Centre, IT, Management
- Contract Type
- Permanent
- Hours
- Full Time
ETB are one of Europe’s largest resellers of new and refurbished Enterprise Level IT Hardware. We currently have two vacancies at our Dalbeattie premises offering exciting opportunities for the right candidates.
Customer Services Manager
Sustained growth built on a backdrop of a high-quality products and customer service; we have now grown to a level where we require a dedicated customer service manager.
You will be the main point of contact for customers with issues such as failed parts or missing deliveries. You will work with other internal departments to resolve customer issues in accordance with our SLA’s.
Key Responsibilities
• Communicate by telephone and email to customers throughout the UK and Europe
• Deliver timely and consistent resolutions for all customer issues
• Measure and highlight trends - produce monthly reports
• Suggest and assist with implementation of improvements
Essential Requirements
• Experience of working in a similar customer service role
• Excellent communication skills, written and verbal
• Ability to deal with conflict and manage resolution
• IT literate, must be competent with software packages
• Ambitious, Self-motivated and confident
Website Administrator - IT Hardware (Servers)
We are seeking a Product Administrator to join our online sales team to manage our Dell and HP server products.
Key Responsibilities
• Creating and maintaining products listings on our website
• Price checking products using market research and competitor analysis
• Maintaining stock levels of high turn-over items
Essential Requirements
• High level of IT literacy to include MS Word / Excel
• Attention to detail
• Ability to work as part of a team
• Ambition & Drive
The ideal candidate will have an interest in IT hardware and sales or ecommerce.
Full Training will be given.
This is an excellent opportunity for an ambitious individual to join our growing company.
For more information or to apply for either of these positions please send your CV quoting the job you are interested in applying for.