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Posted 06 December, 2018

IT Support Specialist / Database Administrator

Cititec Associates Limited
Farnborough, Hampshire Full Time
Reference: FG5887_1543314434

1st Line Support, IT Support Specialist, Database Administrator, Salesforce, CRM Job description The Database and IT Officer will support the...

1st Line Support, IT Support Specialist, Database Administrator, Salesforce, CRM



Job description


The Database and IT Officer will support the Charity's IT and Salesforce.com CRM system in order to maintain high standards for effectiveness and efficiency. This will include being the first-line support for users' CRM requests and working closely with thirdparty suppliers, including our IT support service.

The Database and IT Officer will contribute to the Charity's overall IT and data strategies at an exciting time of growth for the Charity. You will provide operational support to users at all levels of the organisation ensuring that the database and IT systems fulfil all their requirements and they are confident to use them effectively. You will also become involved in wider IT support projects throughout the organisation where appropriate.

Database administration

1. Act as the first-line of support to users for Salesforce.com CRM system, answering queries via the system, phone, email and face-to-face

2. Train and support the Charity's CRM Super Users and support the induction process for new staff

3. Document processes, produce training and guidance documents for users, contributing to reviewing and updating data processes

4. Oversee the process of data cleansing, working closely with the Fundraising and Support Teams as well as volunteers. Ensure the cleanliness of the charity's data is maintained through regular reviews and make recommendations for improvements

5. Support users in importing and exporting data from the system

6. Develop the CRM reporting suite, ensuring users are familiar with standard reports through sharing and training and facilitate requests for custom reports from users

7. Design and implementation of system changes and make recommendations for future developments

8. Liaise with third-party suppliers, including our primary CRM supplier, ensure that third party licences remain up-to-date and allocated to correct users.

IT administration

9. Set up new staff on all IT systems

10. Source and set up new IT equipment

11. Maintain an accurate and up-to-date technology asset register, including IT and phones. Oversee the use of portable equipment

12. Assist in the management of phone system

13. Work with HR Manager and Volunteer Co-ordinator to analyse user requirements, identify training needs and support the delivery of IT training

14. Perform routine maintenance tasks and deal with system queries and support requests

15. Assist with the development of both internal and external systems including suggesting and facilitating improvements

16. Support the technical delivery of live online panel discussions for the Support Team

17. Set up wired and wireless networks and troubleshoot connectivity issues

18. Liaise with external service providers (broadband, telecoms, IT) and arrange onsite engineer visits where necessary



This listing expired on 04 Jan. Applications are no longer accepted.

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